SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Veganmoi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://veganmoi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
But I thought it would be heavier
Excellent nice product, came with gift bracelet
Beautiful watch! Came with matching wooden wristband and a tool to shorten the strap. arrived in two weeks. Very satisfied!
Great quality and price.
Fast delivery to Bulgaria (under 2 weeks)! Very good product and packing quality! Tools for adjustment. More than I expected! Thank you!
Very beautiful light Watch! Very fast shipping. It is no fragrant Sandalwood-Pity. Nevertheless like Again
Great quality
Super beautiful watch, comes in a neat package and looks much more expensive out!
Product excellent, as description
Really good. It is exactly the same as the picture.I do not hesitate to recommend this product to you.
Cute watch for a great price. Fast delivery also.
Very nice excellent article
Very good quality, very nice clock. Very easy to carry and lots of accessories! THANK YOU!
It comes with everything, manual, wrist tools. Cute
Looks nice. hope to be durable, never had so fast delivery - 1 week, great!
absolutely great , ultra fast shipping , thank you , free wooden chain
Very fast delivery. Beautiful item with the tool to adjust be even the size of the bracelet Thank you very much to the store
The watches are beautiful. Lightweight, beautiful, well made, plus printing laser stick very well made. Is easy to adjust the length of bracelet, comes with a key to it. Hope it lasts. Want to buy more.
love it!
Great watch, super quality recommend
ok
Everything's fine. Beautiful Mountain that works well. Thank You
The watch is very nice, it is made almost all of wood except an edge that is metallic. It's very light. To adjust day/week/hour the button has three positiones. It comes in a very nice box. It took less than a month. Bring a kettle to adjust in our case came broken and we take it to the watchmaker. The store compensates us very quickly.
Hi, my friend! I received my goods in excellent condition, thank you very much, excellent store, whole!!!
More beautiful than described. Very fast shipping. Thanks for the gift too. I recommend.