SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Veganmoi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://veganmoi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Cool everything
Shipping fast. The table is comfortable. Quality satisfied.
It came very quickly, less than a week (delivery and Russia). Quality is good. It smells like something not wood, but it will fade. The fan works. The laptop is holding. The only thing came with a small pedigree in an unfunctionally significant zone. I'll have to glue it a little. But it's okay. Thanks store
I liked the table. Very comfortable.
Excellent quality, the fan works. Slightly shove legs, if you make a maximum height. The goods are very satisfied)
Very satisfied!!! Order to Karelia reached less than 2 weeks)))) the track was tracked on the territory of Russia... the table is just wonderful and very convenient and for laptop, and for books!!! There is a fan, although I chose, like, without it))) it works very quietly!!! I did not find any shortcomings!
The table is good, the fans work, everything came whole. But there is one "but", the table is made as if it is inaccurate (4 and 5 photos). Somewhere badly sanded, somewhere split a small piece. And the removable part on the body is generally inserted with difficulty.
Very good bamboo table. Quality and beautiful, buy will not regret!! Delivery is very fast, however, I had to receive at the mail, although they promised to the apartment))
It came to NSC quickly. The quality is excellent. The cooler is cooling well. Exactly as in the photo. Do not put anything hot on the right part, the tree can bend.
It is not very smooth, the boxes are slightly curved, but it opens and closes without problems. The table looks very simple, but it is quite convenient. The length of the legs is adjustable.
The table is good. there is a small smell of varnish, I hope it will fade out. It's been a long time, I live far away. There was a small defect, and since in the photo. Everything works. Sorry the shelf is small, the battery does not moisture).
The goods came with marriage, the store compensated this flaw, thank you.
There are cracks in the material, I hope they will not go further.
Very nice table. Satisfied.
Excellent table, the wife is delighted