We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Veganmoi (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://veganmoi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sorry that there in the bamboedop plastic sits but further super product! Arrived super fast within!
21 May 2019 20:02
Quality product. Good shipping. Thank you.
7 May 2019 08:29
Comfortable beautiful bottle, got whole, the only negative is a very strong smell from the lid inside the jar, weathered
5 May 2019 06:49
the bottle is amazing! it's not as heavy as I thought it's going to be which is definitely good :) and I just love it :) thank you store
13 Apr 2019 02:47
This exceeds my expectations!! thank you!!
13 Mar 2019 00:16
Packaging was well prepared. No damage and fast
6 Mar 2019 05:17
Cool quality bottle :) packed super securely
22 Jan 2019 00:04
perfect and healthy
18 Jan 2019 15:29
24 Dec 2018 08:21
Undoubtedly i'm happy, i like it. It came quickly compared to other orders (from other stores), but paid at one time. In the hand lies well. Packed carefully, it can be seen that they tried, also put a discount on the trail. Order with a message. However, my minus-did not look at the drawing on the lid, it did not really like (like laminate), it is also not very convenient to drink, on the go spills. But beautiful!
20 Dec 2018 13:11
great high quality product. Fast shipping to the UK and i would recommend, i ordered the smaller size and it is adequate but wish i had got the bigger one.
13 Dec 2018 11:01
Very beautiful bottle. Got style! But: the rubber sealing smells awfull. After three days and three times of cleaning it got away. So Yes, for that price, i would buy again. Item was well protected as they send it.