We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Veganmoi (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://veganmoi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover looks quite unusual and beautiful, it can be seen that it is made of quality materials, the delivery of this cover took 2 weeks, the store was good, i'm happy with everything i recommend.
31 May 2019 00:43
Very satisfied with its new case, cool, stylish, convenient, you can put plastic cards, firmly sits, protects the phone from all sides, great price, delivered quickly, the store is happy, i advise to buy here
28 May 2019 04:03
very fast to shipment and very high quality
26 May 2019 14:23
I took a cover not for myself. Of course i touched the twist-the quality struck. We have such a quality worth a couple of times more expensive. Super! I'm ready to buy the whole store!))) i already ordered myself! Delivery, by the way, bright
16 May 2019 04:06
good and quick delivery
10 May 2019 05:29
Cool cover with compartments for bank cards, do not need to carry a wallet. The compartment closes on the button, firmly, the cards sit smoothly, the closure does not interfere. In addition, despite this cool function, the cover is thin enough, it is convenient to hold in your hand. The presence of cards in the case, does not interfere with the use of the phone in full-to take pictures, write)))) all cutouts match perfectly, the case fits tightly on the phone, there are no gaps. There was no unpleasant smell from the cover. Delivery is fast, the store is very sensitive to its customers. Thank you! I will order more)) i recommend.
10 May 2019 04:42
Unusual cover. It looks very nice and impressive. The cover perfectly sat on the phone, there are no cracks and gaps. Fit tight. The cover is made of pleasant material, it is convenient to hold in your hand. In a word, as here was))) the order was delivered quickly and without any damage. The store is always in touch, with pleasure answers questions. I recommend the store and this product. Thank you!
8 May 2019 14:40
Quality cheholchik made of reliable material. Given that he sat down as poured on the phone, then he really reliably protects the sides, the edges of the back cover of the phone. Well, on the screen glass. Looks neat. Use does not constrain. Thank you.