We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Veganmoi (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://veganmoi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything matches, only the Compass fell out of the Mount.
3 Jun 2020 00:36
The goods came in 5 days, of them 3 tupyl courier service. All as described. Looks strong. Let's see in the case after the forest with M.D. I'll add it back.
7 May 2020 02:28
Nozzles that form the cuttings of the tool are tightly attached to each other, excluding gaps, which can greatly complicate the work with the shovel, or even make it impossible. Covering the handle as well as everything in this model, wears a practical purpose, protecting the user from obtaining damage, calluses during long-term operation. The length of the shovel in the working position is optimal for comfortable use and is 80 cm, the width of the canvas is 14 cm. Durability, strength and amazing lightness are achieved due to the use of high-tech materials: the drawing parts are made of aluminum alloy, the blade is made of steel. Fast shipping.
29 Apr 2020 23:44
In the photos it seems more than actually. In fact, a little more of a spatula
29 Apr 2020 10:13
Excellent, strong, heavy shovel. One good! Came in two days. Thank you store.
4 Apr 2020 08:28
2 Apr 2020 11:28
Delivery from Russia is very fast, 29.03 closer to the night ordered, and 01.04 courier service already called. The blade looks solid, heavy, there are rubber rings to seal the compartments of the handle. Holes to unscrew the nuts on the bayonet even did not notice immediately. Compass, whistle, screwdriver cross, screwdriver straight, knife, file on the knife, file on the bayonet. Bayonet cover, general carrying case in disassembled form. Happy, thank you to the store. I'll check the spear later, or the minus on the street and the snow fell.
1 Apr 2020 22:41
Shovel fire, order not the first time. delivery by courier to the door.
26 Mar 2020 11:31
I liked the quality.
25 Mar 2020 00:35
22 Feb 2020 04:31
On the look and feel of a quality thing, in the spring test and see Hu from Hu.
13 Feb 2020 09:52
4 Feb 2020 20:48
26 Jan 2020 08:09
19 Jan 2020 07:03
Overall satisfied. Compass does not work, of course, but not in it the essence)) normal goods for this money.