We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Veganmoi (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://veganmoi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Take it, you will not regret it. Thick branches do not cut
19 Jun 2020 01:56
Very quickly delivered. Works excellent. The quality is excellent. Recommend
18 Jun 2020 23:14
The Trimmer was ordered for use on a small plot, the branch cutting nozzle copes with small branches, at the same time, movements should be made by cutting, grass nozzle on the principle of shaving machine-movement "bottom-up"... the track was not tracked, ordered 29.04 received 16.06 in NSC, for Russia half a month
18 Jun 2020 12:34
I liked the mini trimmer. I bought a grass for a haircut near small Tuy, a large trimmer can be damaged, and this one just right. Thick barbed trunks will cut with ease, I do not know how quickly it will fall off, while I'm happy. Seven vibrates, if you cut for a long time, get your hand off. Charging is enough for a long time. Delivered in 2 days home to the village in the Leningrad region
18 Jun 2020 07:42
Excellent. Delivery in Mo three days. Look how it will behave on the lawn under the house. When I break down;-). And in the meantime, thank you to the store the toy bought for 600 rubles
18 Jun 2020 04:32
Everything works fine. How long will last, but while satisfied. Grass cuts perfectly. I haven't tried the bushes yet. Seller and recommend
17 Jun 2020 10:50
Gear all plastic with small teeth. Trust does not cause absolutely no. I hope enough for a couple of hours...
17 Jun 2020 05:22
Extremly fast delivery - three days to Moscow region.
16 Jun 2020 13:31
Maybe a little week battery but still OK. Very fast shipment to EU. Thx.
16 Jun 2020 11:35
There are no complaints about quality. Shipping from China, instead of Russia.
16 Jun 2020 09:57
I still haven't tested hope functions blisteringly fast delivery tomorrow will try
16 Jun 2020 07:48
All came to the pratsue reception good store I recommend