We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Veganmoi (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://veganmoi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At the moment very well. I 've already ordered a second team.
19 Jun 2020 11:43
very helpful product and good delivery
18 Jun 2020 21:19
Hose for 10 m in the kit. Works only from powerful batteries. Preferably take with increased voltage and power. If the voltage is planted during the operation of the pump, the pump stops and the device begins to squeak uneasily, asking for a replacement of the Bathery. Need to place on one level with colors, T. K. Water can simply pour out of the pump. Since the tubes are small for normal operation, the water in each tube should be filled. The pressure of the pump is no, take this into account)
18 Jun 2020 17:47
Awesome. Great quality. Need to get another one.
18 Jun 2020 10:33
It came in two parcels. Everything works.
18 Jun 2020 06:14
Product as described. The cargo's a little steep, but there's definitely no damage to the product. Thank you very much
18 Jun 2020 04:13
Excellent device! Very simply adjusted-the child without me figured it out. The instruction is detailed in English, but also everything is clear. The irrigation device operates from 4 AA batteries, so it is necessary to test how much batteries or batteries are enough. At first glance, everything works fine. If I do not forget, I will write how he is in long work. The order was delivered from a warehouse in Russia for 2 days directly home!
17 Jun 2020 13:32
Product corresponds to the description. I still haven't tested
17 Jun 2020 11:32
Went very long, ordered 27.03 came 16.06. I have not checked yet, but visually everything is whole, although the box as if it were out of the... respect mail of Russia
17 Jun 2020 07:58
The parcel came all disassembled, but apparently everything is intact. I'll try tomorrow.
17 Jun 2020 07:30
All right, five balls.
17 Jun 2020 02:48
The parcel was received from Moscow. Before Voronezh brought IML in 2 days. Packing whole. I'll try, I'll cancel later, as I try.
16 Jun 2020 23:05
Very good system for watering plants. The same as described. Arrived very fast and works perfectly. Thank you, store!
16 Jun 2020 10:42
Excellent instrument, Super delivery, like
15 Jun 2020 03:12
Delivery is very fast. The price in Leroy is twice as expensive. Should wait 4 days
14 Jun 2020 08:31
A little small, but useful for those days out of each
11 Jun 2020 03:56
I got it in a week in St. Petersburg.
10 Jun 2020 08:27
It seems to work properly in principle and I find it very useful.