We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Veganmoi (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://veganmoi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works well, very cute, accurate color. Kind of wish the cup holder was deeper but it’s fine.
12 Mar 2020 08:28
28 Feb 2020 10:17
The table is great and very spacious, both on top and below. It's foldable, so very convenient. It looks very resistant.
26 Feb 2020 14:38
The table is wonderful, I did not go very long, I did not notice any damage) the store Thank you very much!
14 Feb 2020 05:40
3 Feb 2020 18:06
Took two months for shipping plus the extra redelivery headache with usps and having to sign for the package on my busy schedule. Don’t get why a signature is needed for a plastic desk
1 Feb 2020 01:46
A good table, still the height of the legs was adjusted, in general it would be wonderful. I took off the star for the fact that at first they gave out the wrong track number and tracking the parcel was not for me. Wrote to the store, he answered the goods damaged on the way, returned back and eventually waited for a second shipment two weeks. Then the seller still sent again and gave the track number, asked for an extension of protection. No matter how hard the sediment is left. The table came with damaged, but not much, the functionality does not affect, but the seller needs to pack more reliably, because even at the stage of sending the goods are damaged.
30 Jan 2020 06:08
Excellent table, strong, legs stable
21 Jan 2020 05:17
exactly like the pictures I loved it
18 Jan 2020 00:31
17 Jan 2020 02:49
A great table, exactly what I wanted, for its price-a great thing. Shipping is very fast, store responsible
13 Jan 2020 02:05
Good Material, Nice Finishing. But slightly smaller sie than my expectation, Seller is very responsive.
7 Jan 2020 03:54
29 Dec 2019 11:57
The table is great. Mistakenly sent to another address. Thank you very much store and Ali Express that corrected the error. In general, I am happy with the purchase.